RETURN &
EXCHANGE
Simple. Fair. Hassle-Free. Everything you need to know about returns, exchanges and refunds.
7-Day Window
Easy Return & Exchange Requests
Size Exchanges
Subject To Availability
Quality Assurance
Every Return Is Carefully Reviewed
Customer Satisfaction Comes First
At BOMBAE STORE, customer satisfaction is our priority. We strive to provide high-quality products and an exceptional shopping experience.
If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.
Return Window
We offer a 7-day return and exchange window from the date of delivery.
To be eligible for a return or exchange request, customers must contact our support team within 7 days of receiving their order.
Requests submitted after the return window has expired may not be eligible.
Exchange Process
Step 1: Contact Support
Reach out to our customer support team and provide:
- Order Number
- Product Name
- Reason for Exchange
- Photographs if the item is damaged or incorrect
Step 2: Request Review
Our team will review your request and confirm eligibility within 1–3 business days.
Step 3: Product Pickup
If approved, we will arrange a pickup through our courier partner whenever service is available in your area.
In locations where reverse pickup is unavailable, customers may be requested to self-ship the product.
Step 4: Quality Inspection
Once the returned product reaches our warehouse, it will undergo a quality inspection.
Step 5: Exchange Dispatch
After successful inspection, the replacement product will be processed and shipped.
Conditions For Returns & Exchanges
To qualify for a return or exchange, the following conditions must be met.
Eligible Products
- Unused and unworn
- Unwashed
- Free from stains, odors, or damage
- Returned in original packaging
- Tags and accessories intact
Incorrect Or Damaged Products
If you receive a damaged, defective, incorrect product or manufacturing defect, please contact us within 48 hours of delivery.
Non-Returnable Items
- Products purchased during clearance sales
- Gift cards or promotional vouchers
- Products damaged through misuse
- Items without original tags or packaging
- Products showing signs of use or washing
Size Exchanges
We understand that sizing can sometimes vary.
Customers may request a size exchange subject to:
- Product availability
- Successful quality inspection
- Compliance with all return eligibility requirements
If the requested size is unavailable, store credit or an alternative solution may be offered.
Refund Policy
Once a returned item is received and approved after inspection, refunds will be processed according to the original payment method whenever applicable.
Refund timelines may vary depending on your payment provider and banking institution.
Shipping charges, if any, are generally non-refundable unless the return is due to an incorrect, damaged or defective product.
Cancellation Policy
Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled and will instead be subject to this Return & Exchange Policy.
Quality Inspection
All returned products undergo a quality inspection before exchange approval or refund processing.
BOMBAE STORE reserves the right to reject return or exchange requests if the returned product does not meet the conditions outlined in this policy.
Contact Us
For all return, exchange and refund-related queries, please contact our customer support team with your order details.
We are committed to resolving issues fairly and ensuring the best possible experience for our customers.
Can I exchange sizes?
Yes, subject to product availability and successful quality inspection.
How long do refunds take?
Refund timelines vary depending on your payment provider and bank.
What items are non-returnable?
Sale items, gift cards and products showing signs of use.
How do I request an exchange?
Contact support within 7 days of delivery with your order details.